The Boloh support links and Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about Boloh. Simply click on the topic you are interested in finding more information about.
If your VoIP telephone adapter is placed behind a router or a combined modem/router, you may experience problems with your Boloh service.
Some of these problems include:
• VoIP light goes out intermittently or constantly.
• You cannot make outbound calls or when making outbound calls you hear a busy signal even though the person you are calling hears a ring.
• Incoming calls go directly to voicemail without ringing your VoIP VoIP phone.
• You hear a busy signal in the middle of the call.
• Your calls have a maximum duration of exactly 10 minutes.
• You experience quality issues such as choppy conversation or one person can't hear the other.
These issues are often due to your router's firewall (also known as NAT) blocking certain operations of the VoIP telephone adapter. Try the following solutions to resolve the issues.
1.) Please check that you have Internet connectivity (try to view a few web sites) and check if your router/firewall settings have changed. If these items have been checked, it is possible you need to reboot the Phone Adapter. Follow these instructions to quickly perform a reboot.
2.) IMPORTANT Upgrade the firmware (firmware is similar to software) on the router. Most firewall isues are resolved by router firmware upgrade. For detailed instructions consult your router's user guide, the manufacturer's web site.
3.) You can also enable the DMZ option on your router which will open the firewall for one specific host. To determine the IP address or host to enable DMZ for, you will need to login to your router and look at the devices connected to it. From there you can get the internal IP address or host information that it has assigned to VoIP VoIP. For detailed instructions consult your router's user guide, the manufacturer's web site.
4.) Lastly, try disabling your firewall (turn it off completely) briefly and make/receive calls. If you can do so now then your problem was with your routers firewall configuration. You firewall is not allowing calls to your SIP phone. The following ports are needed for OUTGOING Internet communications from the VoIP device to the VoIP VoIP servers. Consult routers manual or call their technical support to open these ports on your firewall:
(*) port 5000-5500 for UDP and TCP
(*) port 10000-20000 for UDP
If problems persist, open a new help desk ticket by logging in to the My Account and clicking the "Help Desk>Submit New Ticket" link or call Boloh technical support at (925) 395-5300.
1.) Please check that you have Internet connectivity (try to view a few web sites) and check if your router/firewall settings have changed. If these items have been checked, it is possible you need to reboot the Phone Adapter. Follow these instructions to quickly perform a reboot.
2.) IMPORTANT Upgrade the firmware (firmware is similar to software) on the router. Most firewall isues are resolved by router firmware upgrade. For detailed instructions consult your modem/router's user guide, the manufacturer's web site.
3 .) Enable the DMZ option on your modem/router which will open the firewall for one specific host. To determine the IP address or host to enable DMZ for, you will need to login to your modem/router and look at the devices connected to it. From there you can get the internal IP address or host information that it has assigned to VoIP VoIP. For detailed instructions consult your modem/router's user guide, the manufacturer's web site or contact VoIP VoIP Customer Care.
4 .) Set the modem to Bridge Mode (important note: this turns the routing capabilities off). For detailed instructions consult your modem/router's user guide, the manufacturer's web site or contact VoIP VoIP Customer Care.
5.) Lastly, try disabling your firewall (turn it off completely) briefly and make/receive calls. If you can do so now then your problem was with your routers firewall configuration. You firewall is not allowing calls to your SIP phone. The following ports are needed for OUTGOING Internet communications from the VoIP device to the Boloh servers. Consult routers manual or call their technical support to open these ports on your firewall:
(*) port 5000-5500 for UDP and TCP
(*) port 10000-20000 for UDP
If problems persist, open a new help desk ticket by logging in to the My Account and clicking the "Help Desk>Submit New Ticket" link or call Boloh technical support at (925) 395-5300.
