The Boloh support links and Frequently Asked Questions (FAQs) provide extensive information about our service. In this section you can find answers to most of the questions other members have had about Boloh. Simply click on the topic you are interested in finding more information about.
No Dial Tone
Check all connections to the VoIP VoIP Telephone Adapter. Make sure that the LED on the VoIP VoIP Telephone Adapter is green when the phone is off hook. If not, ensure that you have an Internet connection.
Reboot your equipment as described in "Rebooting Your Equipment."
Only One-Way Voice
If your VoIP telephone adapter is placed behind a router or a combined modem/router, you may experience problems with your Boloh service because of firewall issues.
Try the solutions as described in "Calling Issues with Router"
Phone Does Not Ring
Check all connections to the VoIP VoIP Telephone Adapter. Make sure the ring volume on the phone is properly adjusted.
Reboot your equipment as described in "Rebooting Your Equipment."
Fast Busy Signal
Reboot your equipment as described in "Rebooting Your Equipment."
I can receive calls but cannot make calls
If your VoIP telephone adapter is placed behind a router or a combined modem/router, you may experience problems with your Boloh service because of firewall issues.
Try the solutions as described in "Calling Issues with Router"
I can make calls but cannot receive calls
If your VoIP telephone adapter is placed behind a router or a combined modem/router, you may experience problems with your Boloh service because of firewall issues.
Try the solutions as described in "Calling Issues with Router"
USB vs. Ethernet Port
If your broadband provider requires a USB connection instead of Ethernet, you must purchase a USB to Ethernet converter to connect to the Boloh Telephone Adapter.
