VoIP Troubleshooting

Please visit this section to solve most of the issues about VoIP service. Simply click on the topic on the left side menu in finding more information about.

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Getting Started and Using the Service

How do I dial an International phone No.?

To dial any PSTN phone No. that is outside of the NANP (North American No.ing Plan), you must dial: 011 + Country Code + City Code + Phone No.

For example if you want to call Brazil (country code 55) phone No. in Rio de Janeiro (city code 21) you must dial 00-55-21-phone No..